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Unity Wall Board Microsoft User Guide

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Fa'amatalaga o oloa

Fa'amatalaga

  • Windows PC Manaomia:
    • Avanoa o le ta'avale malo: Pe tusa. 20MB
    • Fa'atonu Fa'atonu: C: Polokalama Files (x86) Lotogatasi Client
    • Fa'amatalaga Fa'akomepiuta aupito maualalo:
      • PPU: Lua-autu 3Ghz
      • RAM: 4GB
      • Ata Vitio: 256MB i luga ole RAM
    • Faiga Fa'agaioiga Lagolago: Pupuni 7, Pupuni 8.1, Pupuni
      10
    • Lagolago Pupuni Versions: 32-bit ma 64-bit
  • Initaneti & Firewall Manaoga:
    • Feso'ota'iga initaneti maualuga
    • Tulafono fa'amalama mo le avanoa i nofoaga patino ma taulaga
  • BroadWorks Platform Manaoga:
    • Lagolago ile BWKS R17 SP4 ma luga

Fa'atonuga o le Fa'aaogaina o Mea

Avanoa i le Unity Wallboard Settings

Ina ia maua tulaga, kiliki-matau le pa pito i luga i Wallboard ma filifili Unity Wallboard Settings.

Filifiliga Fa'atonu

A uma ona sui tulaga, kiliki le faailoga lanu meamata e faʻamaonia ai.

Fa'aopoopoina Tu'i Nofoaga Autu

Ina ia fa'aopoopo laina telefoni, mulimuli i fa'atonuga i le lisi o fa'atonuga.

Suia le Poloaiga Fa'aali Tulaga

Ina ia suia le faasologa o faʻaaliga faʻaaliga, faʻafeiloaʻi i le Faʻatonu> Faʻamaonia ma fetuunai tulaga e faʻaaoga ai aū ua tuʻuina atu.

E UIGA I LE PUSI PUSI FA'AVAE

Unity Wallboard ose Microsoft® Windows® talosaga ua fuafuaina mo le fa'aoga i le BroadSoft Call Center Standard po'o le Premium service. Unity Wallboard ose meafaigaluega taua i le tuʻuina atu o le vaʻaia taimi moni o tulaga laina i luga o le nofoaga autu telefoni. E fetaui mo nofoaga autu o telefoni, o le Wallboard e mafai ona faʻapipiʻiina ma e mafai ona faʻaalia soʻo se fefiloi o nofoaga autu telefoni ma fuainumera, faʻaalia i se laina manino. E ala i le fuaina o taavale i le tele o le PC talimalo, e mafai e tagata faatau ona faʻaoga lelei le faʻaoga Wallboard e ala i le suia o le tele o le vai ma faʻaalia i latou manaʻoga.

Windows PC Manaoga

  • a. Ole Unity ole a mana'omia pe a ma le 20MB ole avanoa malo ile masini ile lotoifale
  • e. E ala i le le mafai ona faʻapipiʻi le lisi o le C:\Program Files (x86)\Unity Client
  • i. Fa'amatalaga fa'akomepiuta la'ititi: PPU: lua-autu 3Ghz. Ram: 4GB. Ata Vitio: 256MB i luga ole RAM. I le avea ai o se faʻamatalaga lautele, o manaʻoga e faʻatautaia le Unity Wallboard e matua itiiti lava nai lo mea e manaʻomia e faʻatautaia ai Windows
  • o. O le lotogatasi e mafai ona taʻavale e pei o se MSI file
  • u. E na'o le lagolagoina o le Unity Windows 7, Windows 8.1, ma le Windows 10
  • f. E lagolagoina uma lomiga 32 ma 64-bit o Windows. E leai ni fa'atagaga fa'apitoa e mana'omia e fa'apipi'i ai le Unity

Initaneti & Pa puipui

E mana'omia e le Unity le feso'ota'iga i luga ole laiga televave ma avanoa i nofoaga o lo'o i lalo, atonu e mana'omia
tulafono ole firewall e fa'aopoopo ile nofoaga ole tagata fa'atau:

  • a. TCP port 2208 ile im.unityclient.com
  • e. TCP port 2208 i le VoIP platform OCI server
  • i. HTTP/HTTPS avanoa i portal.unityclient.com

BroadWorks Platform Manaoga

Unity Wallboard e lagolagoina ile BWKS R17 SP4 ma luga

Unity Wallboard Interface

Unity Wallboard e sili ona fa'aogaina e fa'aoga ai lau lapopoa eseese, lapo'a eseese, ma mana'oga eseese a tagata fa'atau mo fuainumera ma laina e fa'aalia. Ona o le faaletonu, o le Wallboard o le a suia le lau atoa i le tele o le masini talimalo.

Unity-Wall-Board-Microsoft-User-Guide-fig-1

FA'ATAU FA'AVAE FA'AVAE TAIMI

Ua mamanuina Wallboard e faʻaalia ai taimi moni, faʻamaumauga i aso taʻitasi. O fuainumera uma e mai le vaeluapo o le aso ua mavae ma e otometi lava ona toe setiina e Broadworks.
Afai o le Client Call Control o loʻo tuʻuina atu i le laina i le BWKS ona avea lea o le "Calls in Queue" stat o se faʻamaumauga moni. O isi fuainumera uma o lo'o su'esu'eina mai le BWKS ile taimi e le mafai ai ona 900 sekone. E mafai ona fa'atulaga le taimi i se la'asaga la'ititi e fa'amaoti mai e le Au'aunaga ma le umi fa'atagaina e 60 sekone.

LAisene

Laisene Unity Wallboard faasaga i le tuatusi MAC o le fesoʻotaʻiga fesoʻotaʻiga a le PC talimalo. Ina ia va'ai po'o fea MAC o lo'o laiseneina nei kiliki About Unity Wallboard i Fa'atonu

Unity-Wall-Board-Microsoft-User-Guide-fig-2

FAAMATALAGA MAUA

O lo'o maua fa'amaumauga nei;

Unity-Wall-Board-Microsoft-User-Guide-fig-3

 

FA'AALIGA FA'ATAU I LE PUSI PUSI

Ina ia ulufale i ID laina telefoni ma sui tulaga, kiliki i luga o le pa pito i luga i Wallboard > Unity Wallboard SettingsUnity-Wall-Board-Microsoft-User-Guide-fig-4

FILIFILIGA FA'AVAE

A uma ona sui tulaga, kiliki le lanu meamata i le OK.

FA'AFIOINA FOLIGA TALI

Fa'atonu i totonu: Fa'atonu> Fa'amaoni
Kiliki le lanumeamata + ma fa'aopoopo le ID telefoni ma le fa'aupuga mai le BWKS. Kiliki le mumu - e aveese nofoaga autuUnity-Wall-Board-Microsoft-User-Guide-fig-5

SUIA LE TULAGA FAAALIA O LELEI

Fa'atonu i totonu: Fa'atonu> Fa'amaoni
Kiliki le nofoaga autu ma sui tulaga i luga pe lalo ma aū lanu meamata i le itu taumatauUnity-Wall-Board-Microsoft-User-Guide-fig-6

FAAOPOOPOGA MA AVEESE FA'ATAUINA

Fa'atonu ile: Fa'atonu> Koluma
Kiliki le lanu meamata + - o le "Statistic to display" drop list o le a faʻaalia ai fuainumera avanoa e leʻi filifilia. Kiliki se fuainumera ona sosoo ai lea ma le mumu - e aveese mai le WallboardUnity-Wall-Board-Microsoft-User-Guide-fig-7

SUIA FAAMATALAGA FAAMATALAGA

Fa'atonu ile: Fa'atonu> Koluma
Kiliki le nofoaga autu e fa'ailoa ai ona fa'aoga lea o aū lanu meamata i le itu taumatau e sui ai le fa'atonuga.Unity-Wall-Board-Microsoft-User-Guide-fig-8

SU'IA FAAMATALAGA FAAUTUPALA

Fa'atonu ile: Fa'atonu> Koluma
Kiliki faalua le nofoaga autu o valaau i le lisi o Columns e tatala ai le itulau faatulagaina mo le laina. E mafai ona toe fa'aigoaina fa'amaumauga i le fanua "Ulutala Column". I le example i lalo ole “Taliina Valaau” ua toe faaigoa “Sales Hits”

Unity-Wall-Board-Microsoft-User-Guide-fig-9

Unity-Wall-Board-Microsoft-User-Guide-fig-10

SUIA FAAMATALAGA FAAMATALAGA

Fa'atonu ile: Fa'atonu> Koluma
Kiliki faalua le nofoaga autu o valaau i le lisi o Columns e tatala ai le itulau faatulagaina mo le laina. Filifili le Agavale, Tutotonu poʻo le Taumatau mai le lisi o le "Alignment".Unity-Wall-Board-Microsoft-User-Guide-fig-11

FAAMAITIA TULAGA E LE ZERO

Fa'atonu ile: Fa'atonu> Koluma
Kiliki faalua le nofoaga autu o valaau i le lisi o Columns e tatala ai le itulau faatulagaina mo le laina. O le fa'ailogaina o le pusa "Fa'amanino taua e le-zero" e fa'ailoa ai so'o se fuainumera i le mumu.Unity-Wall-Board-Microsoft-User-Guide-fig-12

FA'ATA'U FA'AVAE

O fa'ailoga o se auala e fa'aalia ai le va'aiga ua solia se amio masani. Fa'asagaga e fa'asaga i se fa'amaumauga, ma a soli le fa'ailoga e fa'aalia e Wallboard le fa'amaumauga i totonu o se pusa uliuli Fa'atonu i totonu: Fa'atonu > Koluma.
Kiliki faalua le nofoaga autu o valaau i le lisi o Columns e tatala ai le itulau faatulagaina mo le laina. O le togiina o le pusa O le "Faʻamataʻia mea taua e le-zero" o le a faʻaalia ai soʻo se fuainumera i le mumuUnity-Wall-Board-Microsoft-User-Guide-fig-13

Fa'atonu ile: Fa'atonu> Fa'aaliga
Suia mea fa'aali o le Wallboard, e aofia ai le igoa ulu ma le logoUnity-Wall-Board-Microsoft-User-Guide-fig-14

FA'ATAUINA FILI TALI

Fa'atonu ile: Fa'atonu> Fa'aaliga
Ina ia mafai ona fa'asolo le fa'asologa o le laina, aveese le fa'ailoga "Fa'aali laina uma i le taimi e tasi" pusa. O filifiliga ta'avale o lo'o i lalo o le a mafai nei ona fa'atulagaina. Loop queues o lona uiga o le Unity o le a faʻaalia i taimi uma se lisi atoa o laina i le Wallboard.Unity-Wall-Board-Microsoft-User-Guide-fig-15

FA'A'ALI'INA FA'ASA'I FA'ASA

Fa'atonu i totonu: Fa'atonu> Fa'amaoni
O nofoaga o lo'o fa'aogaina ai laina ta'avale, e mafai lava ona fa'aalia se tasi pe sili atu fo'i laina. Kiliki faalua le laina i le Faʻamaoni ma kiliki "Faʻaali pea nei fuainumera". A ta'ai le laina, o le a fa'aalia i taimi uma lenei nofoaga autu. A sili atu ma le tasi e fa'aalia i taimi uma, e mafai ona fa'atulaga la latou fa'atonu e pei o le Suiga o le Queue Fa'aaliga Poloaiga i luga.

Unity-Wall-Board-Microsoft-User-Guide-fig-15

FAQ

E fa'afefea ona ou siakia le tuatusi MAC ua laiseneina mo Unity Wallboard?

I view le tuatusi MAC laiseneina, kiliki ile About Unity Wallboard ile Seti.

O a fa'amaumauga o lo'o avanoa ile Unity Wallboard?

O fa'amaumauga o lo'o avanoa e aofia ai Valaau I Tuli, Taimi Fa'atali Umi, Taimi Fa'atali Tulaga, Va'au misia, Valaau Maua, Vala'au Talia, ma Fa'atatau o Tagata Faigaluega.

Pepa / Punaoa

Unity Wall Board Microsoft [pdf] Taiala mo Tagata Fa'aoga
Wall Board Microsoft, Wall, Board Microsoft, Microsoft

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